The Hart Surgery

The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

Current time is 13:52 - We're open

Repeat Prescriptions

Current COVID Guidelines

We are now pleased to advise we are issuing a maximum of 2 months of medication. This is to ensure continued supplies so that all patients will continue to receive their medication. Please do not request your prescription if your prescription currently has more than 2 weeks remaining. Your request will be rejected. This follows national guidance to allow supply chains to restock and to ensure everyone has adequate supplies of their medication.

In the current challenging climate, please do not attend the surgery to request your repeat prescription either verbally or via a piece of paper.

Prescriptions can be requested one of seven ways:-

     Patient Access     

Using the EConsult form on our home page

  1. Patient Access Website (this is run by a separate company to The Hart Surgery but our reception desk can set you up with this). This has the advantage of displaying all the medication you are currently on and gives access to your medical records too.
  2. Email direct to the prescription desk. Please email with your name, DOB, medication required and which pharmacist you would like your prescription to be sent to (or you can collect from the surgery).
  3. Popping a written request or prescription tick list into the box on the reception desk at the surgery.   DUE TO COVID-19, please do not u se this method at the moment as paper can spread the disease.
  4. Asking your preferred pharmacy to request medication on your behalf. DUE TO COVID-19, pharmacies are not currently accepting over the counter requests.
  5. Using the NHS App which may be downloaded on both Android and Apple smartphones. This also has the advantage of listing your current medications.
  6. By completing the form below.
  • If there are any problems with issuing your prescription, we may call you to let you know.
  • Please give an email address if you would like confirmation of your order or would like to be contacted this way about your prescriptions.
  • Use the "+" key on the right hand side to add multiple medication requests.
  • If you would like to pick up your medication direct from a pharmacy please let us know which one. If you are already signed up for the electronic prescribing service and we already know your nominated pharmacy there is no need to fill in this field unless you wish to change your nominated pharmacy.
  • This field is for validation purposes and should be left unchanged.

Did you know that there are a number of companies who will deliver medication to you? Type “medication delivery service” into your preferred search engine to find examples of this.

We DO NOT take prescriptions over the phone except in exceptional circumstances and only by prior arrangement although during the current COVID situation we will accept telephone requests if you have no internet access.

We advise that you allow 2 working days for prescription requests to be actioned; this may be longer if there is a query regarding your medication request, or it is not a repeat medication.

The Hart Surgery can send medication requests directly to your chosen pharmacy using EPS (Electronic Prescription Service). This is safe and confidential and a convenient way for you to collect your medications without having to visit the surgery first to pick up a prescription. Please let the prescription desk know your preferred choice of pharmcist.

As of December this year, we will not be able to fax any prescriptions due to new NHS guidelines, therefore, urgent requests will have to be collected from the surgery.

The prescription telephone line is open for queries between 10am – 12pm and 2pm – 4pm, please call the surgery on 01491 843200 and press option 3.

There is a prescription clerk in the surgery between 8:30 and 4:30 each day.