The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

Telephone: 01491 843200

We're open

Repeat Prescriptions

Prescriptions can be requested one of seven ways:-

     Patient Access     

  1. Using the NHS App which may be downloaded on both Android and Apple smartphones. This also has the advantage of listing your current medications for selection.
  2. By completing the form below.
  3. Email direct to the prescription desk. Please email with your name, DOB, medication required and which pharmacist you would like your prescription to be sent to (or you can collect from the surgery).
  4. Popping a written request or prescription tick list into the box on the reception desk at the surgery.
  5. Using the EConsult form on our home page
  6. Patient Access Website (this is run by a separate company to The Hart Surgery but our reception desk can set you up with this). This has the advantage of displaying all the medication you are currently on and gives access to your medical records too.
  7. Asking your preferred pharmacy to request medication on your behalf.
  • If there are any problems with issuing your prescription, we may call you to let you know.
  • Please give an email address if you would like confirmation of your order or would like to be contacted this way about your prescriptions.
  • Use the "+" key on the right hand side to add multiple medication requests.
  • If you would like to pick up your medication direct from a pharmacy please let us know which one. If you are already signed up for the electronic prescribing service and we already know your nominated pharmacy there is no need to fill in this field unless you wish to change your nominated pharmacy.
  • This field is for validation purposes and should be left unchanged.

Did you know that there are a number of companies who will deliver medication to you? Type “medication delivery service” into your preferred search engine to find examples of this.

We DO NOT take prescriptions over the phone except in exceptional circumstances and only by prior arrangement.

Although we usually turn around within 48 hours, we advise that you allow 3 working days for prescription requests to be actioned to be on the safe side; this may be longer if there is a query regarding your medication request, or it is not a repeat medication.

The Hart Surgery can send medication requests directly to your chosen pharmacy using EPS (Electronic Prescription Service). This is safe and confidential and a convenient way for you to collect your medications without having to visit the surgery first to pick up a prescription. Please let the prescription desk know your preferred choice of pharmcist.


We are not able to fax any prescriptions due to new NHS guidelines. Urgent requests will have to be collected from the surgery.

There is a prescription clerk in the surgery between 8:30 and 4:30 every day and you may call the prescription line via the main surgery switchboard (01491 843200) if you have a medication query. It is open 10-12 and 2-4.
The prescription line may be switched to a message-taking service when the clerk is taking a break, in a meeting or needs a period of uninterupted work time, but please rest assured that messages are listened to throughout the day.