The Hart Surgery

The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

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EConsult

As mandated in our GP contract, we will be introducing eConsult from 1st April 2020 after which we will no longer accept emails directly from patients.

What is eConsult

EConsult is an interactive online form which patients fill in when they wish to contact the surgery. Whether you need help with an administrative matter (eg sick notes, insurance forms and letters or requests for copies of records), have a prescription enquiry or wish to ask a GP or nurse a question, this is the quickest way to get help from us. EConsult was written by GPs for GPs and will ask you questions appropriate to your query to make sure that we have all the information we need to provide the help you need.

You can see an demo version of eConsult here https://demo.webgp.com

Why have the surgery introduced eConsult?

Each year all surgeries have to sign a contract with the NHS agreeing to provide primary care (GP) services to the public. Each year the contract introduces new initiatives or hoops we must jump through which we are obliged to carry out. From 1st April, it is part of our contract that we must use an approved eConsult provider to provide eConsultations.

Why will patients no longer be able to contact the surgery by email?

We have been informed by the Oxfordshire Clinical Commissioning Group that allowing patients to contact us via email does not fulfil the conditions of our contract to supply eConsults.  Patients who send emails to the surgery from 1st April will get a responder telling them that their email will not be read and requesting they resend using the eConsult facility on our website.

How long will it take the surgery to respond to an eConsult?

If an eConsult is received by the surgery we will respond by the end of the next working day although we will try to respond same day if we receive it in time to do so.

Please bear with us

Please be gentle with us as we introduce this new way of working. It may need a few tweaks before we get it right but studies have proved that in the long term it is of benefit to both patients and surgery staff.

For more information about eConsult, please see https://econsult.net/primary-care

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Opening Times

  • Monday
    8am - 6.30pm
  • Tuesday
    8am - 6.30pm
  • Wednesday
    8am - 6.30pm
  • Thursday
    7am - 6.30pm
  • Friday
    8am - 6.30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED