Complaints

We make every effort to to give every patient the best possible care and experience at the Hart Surgery.

We welcome all patient feedback , both good and bad as that is the only way for us to get a feel for what we are doing right any any area that we need to improve upon.

The way that we deal with complaints is set out in our Patient Complaints Leaflet which you can download here

The Hart Surgery follows the NHS complaint procedure and if you should want to make a formal complaint then please contact Sarah Moberly, the Practice Manager, in writing either by letter or email via thehartsurgery@nhs.net . We take all complaints seriously and will get back to you when we have investigated the matter.

If you feel you do not want to complain directly to us then you should contact NHS England who is responsible for purchasing primary care services ie GPs.  You can do this by contacting

The Complaints Manager
NHS England
PO Box 16738
Redditch B97 9PT

or via email england.contactus@nhs.net.

If you are unhappy with the outcome of your complaint you can refer the matter to the Parliamentary and Health Service Obudsmand who is independent of the NHS and government.

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP

Tel 0345 015 4033