The Hart Surgery

The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

It's Saturday 9:58 PMSorry, we're closed. Please call 111 if you need medical advice or think you may need to see a doctor or 999 if you need URGENT medical assistance.

NHS

Telephone: 01491 843200

Fax: 01491 411296

thehartsurgery@nhs.net

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint and if this is the case we wish to know about it.  The Hart Surgery follows the NHS complaint procedure and if you should want to make a formal complaint then please do contact Sarah Moberly, the Practice Manager in writing either by letter or email via thehartsurgery@nhs.net . We take all complaints seriously and will get back to you when we have investigated the matter.

If you feel you do not want to complain directly to us then you should contact NHS England who is responsible for purchasing primary care services ie GPs.  You can do this by contacting

The Complaints Manager

NHS England

PO Box 16738

Redditch B97 9PT

or via email england.contactus@nhs.net.  If you are unhappy with the outcome of your complaint you can refer the matter to the Parliamentary and Health Service Obudsmand who is independent of the NHS and government.

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank, London SW1P 4QP

Tel 0345 015 4033

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Opening Times

  • Monday
    8am - 6.30pm
  • Tuesday
    8am - 6.30pm
  • Wednesday
    8am - 6.30pm
  • Thursday
    7am - 6.30pm
  • Friday
    8am - 6.30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED