York Road, Henley-on-Thames, Oxfordshire, RG9 2DR
Telephone: 01491 843200
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All those involved in your care will introduce themselves and you will know how to contact them.
All involved in your care, will be polite and respectful, irrespective of your circumstances.
ACCESS TO THE DOCTOR
You should expect to be able to see a Doctor for an emergency appointment the same day. If you are disabled or too unwell to attend the Surgery, we will visit you at home.
We run an appointment system within the Practice and you will be given a time when you should see either the Nurse or Doctor. You should not expect to wait more than 20 minutes without knowing the reason why.
Our telephone number is 01491 843200. We will endeavour to answer the telephone promptly and politely. At night or out of hours please phone 111 where you will be given further advice.
To ensure effective access for emergency calls, this Practice does not accept requests for repeat prescriptions over the phone. We will process requests for repeat prescriptions in 48 hours.
If the Practice has arranged for you to have tests, you will be told the results at the next appointment. If a further appointment has not been arranged, you may ring for the result after Tuesday – Friday between 10.00 am to 12 noon or between 2.30 pm and 4 pm(approximately 1 week later).
This website provides you with full information about the services we offer. We will endeavour to explain/give you full information regarding your care and health.
Complaints should be directed to the Practice Manager, Sarah Moberly. We want to be sure we continue to improve our services to you. Constructive suggestions are always welcome.
The Hart Practice has a policy of encouraging a healthy lifestyle ie regular exercise, healthy diet, not-smoking, moderate alcohol consumption.We will make available to you information about: Steps you can take to encourage good health and avoid illness. Things you can do in the first instance (self help) without talking to the Doctor or nurse.
It is your right to see your medical records. Your records are confidential. You may be charged for this service.