The Hart Surgery

The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

Current time is 18:51 - Sorry, we're closed

Urgent and non Urgent Medical Help Outside Opening Hours

Always telephone “999” for life-threatening situations when you feel urgent medical care may be required. The nearest Accident and Emergency Unit is at The Royal Berkshire Hospital, Reading. There is also one at the John Radcliffe Hospital in Oxford. There is a minor injury unit at Townlands Hospital, Henley-on-Thames which is open 7 days a week until 8pm (x-ray closes at 4.30pm).

If you need medical help outside our opening times and your situation is not life-threatening, dial ‘111’ for the NHS 111 service. This service offers urgent medical help or advice in non life-threatening situations and can arrange for you to see a doctor or advise whether you need to go to A&E or a minor injury unit.   The NHS website offers a complete guide to conditions, symptoms and treatments, including what to do and when to get help.

Contacting the Surgery

Please DO NOT come to the surgery unless you are told you have a face-to-face appointment

GP Appointments

Please either call the surgery (8am -6.30pm) or fill out an eConsult form (6am – 10am) to request a GP telephone appointment or advice. After assessment the GP may ask you to come in for a face-to-face examination.  (We have adopted this method in order to minimise the number of patients in our waiting room at any one time).

Treatment Room / Blood / Nurse Appointments

Some of our treatment room appointments are bookable online via the NHS App or Patient Access. Otherwise, please call the surgery to book an appointment

Prescription Requests or Enquiries

Please click here to see all the different ways you can contact our prescription desk

Administrative Queries

These are dealt with by our medical secretaries. Examples are requests for insurance reports, holiday cancellation forms, shotgun licenses, queries about referrals, request for copies of records. You can fill out the short form here or call the secretaries via our main switchboard. The secretaries are unable to book appointments or answer queries about medical conditions.

More Information about Appointments

Dental Please do not call the GP surgery regarding dental problems as we are not qualified to deal with these. This includes the prescribing of antibiotics. If you have a dental problem please call your dentist or 111
Covid-19 Antibody testing There is currently no system in place for Buckinghamshire, Oxfordshire or Berkshire patients to have a Covid-19 antibody test so we are unable to offer the test. We will update the website when this situation changes.
Smears (Cervical Screening) Smear testing is now back up and running as usual. If you get a letter asking to make an appointment, please do so. You can book these online too.
Contraception All contraception appointments including those concerning implants and coils will initially be booked in as telephone calls with Sister Fajer.  If she believes it is essential that you are seen after she has spoken to you, then she will ask you to come to the surgery but please do not come unless you have spoken to her first. You can book these online too.
Blood Tests These may be booked online, via the NHS App or by calling the main switchboard. Patients should book themselves in for a blood test unless asked to do so by a doctor or nurse.
Nurse Appointments All appointments for dressing changes, the removal of stiches or other practice nurse appointments may be booked online or via our main switchboard.
COPD/Asthma/Diabetes All patients on our COPD/Asthma and Diabetes registers should have an review at least annually. We will always try to contact you when it is time for your review  but if you think it is over a year since yours, please contact the surgery for an appointment. Patients with diabetes require an annual blood test which should be at least a week before your review with a nurse so that the results may be discussed at your appointment.
Baby Immunisations Routine childhood immunisations, from 8 weeks up to and including vaccines due at one year of age including first MMR and hepatitis B for at risk infants. We will take every precaution to protect you or your baby when attending the surgery but please do not attend if you or they are feeling unwell.
Other vaccinations Please book via our main switchboard for Pertussis (whooping cough), shingles, pneumonia or other vaccinations.  We are running a normal service.
Ear Irrigation We are not currently accepting bookings for either ear irrigation or ear suction
Spirometry/Lung Function We are not currently accepting bookings for spirometry
Counselling (for mental health) These are currently taking place over the telephone. You can refer yourself to Talking Space, the mental health counselling service. See here for details.
Health Visitors The health visitors are changing the way they provide care. For anything important please call 01491 832000 and leave a message.

Hospital Appointments

Altough many non-urgent hospital appointments have been cancelled, some departments are beginning to get back on their feet and most are now offering urgent appointments or telephone/remote appointments.

Administrative Notes

Sick notes Please request a sick note if required via our medical secretaries.
Consent to Sharing Medical Records We have been asked by the Information Governance office at the OCCG to apply a blanket rule to all our patient records which allows them to be shared with health providers even if in the past you have requested that they are not shared. This is because it is deemed to be in the public interest in this global health crisis which overrides patients right to confidentiality for the duration of the Corona Virus outbreak. For more detailed information please see the Supplementary privacy notice on Covid-19 for Patients here

Latest News

The Hart Surgery Summer Newsletter is now out

Posted on May 27th, 2022

See https://mailchi.mp/c053faa1bec2/the-hart-surgery-summer-newsletter-2022

Appointments-When calling Reception between 1-2pm please be aware that there may be a longer wait at this time as there is only one person answering the phones.

Posted on May 9th, 2022

EConsults now available from 6am

Posted on April 14th, 2022

Our eConsult facility is now available from 6am every day the surgery is open. You can submit an econsult up […]

New Covid Enquiry Email Address

Posted on April 5th, 2022

We have a new Covid enquiry email address. For all Covid enquiries please email occg.hart.vaccinations@nhs.net

Spring Booster Covid Vaccinations for Over 75s

Posted on March 21st, 2022

Anyone over the age of 75 will soon be due a Spring booster, 6+ months after their previous booster,  most […]