General Information

Our core opening times are 8am – 6.30 on weekdays (not bank holidays). Patients may contact us in person, by telephone or by using our triage or admin form.

GP Appointments

We operate a total triage system. This means that all requests for a GP appointment or advice must go via the duty triage GP. If you would like a GP appointment or advice, (by telephone or face-to-face), please fill in the request form by clicking on the green tile or by clicking here. (active 6am-4pm).  If you are unable to fill out our form online, please either telephone or call in and our receptionists will be happy to help fill out the form on your behelf. A senior GP will triage all these requests on the day they are sent,up to 4pm, usually within an hour or two, and we will get back to you shortly after that, so please make sure you are near your phone or are checking your email regularly. Our receptionists are not able to book GP appointments directly unless given the go ahead by the duty triage doctor.

If you wish to submit a request for a routine appointment after 4pm but before 6:30 you may use the Routine GP Request purple tile at the bottom of the page. Note that routine requests may not be processed until our next working day.

Urgent and non Urgent Medical Help Outside Opening Hours

Always telephone “999” for life-threatening situations when you feel urgent medical care may be required. The nearest Accident and Emergency Unit is at The Royal Berkshire Hospital, Reading. There is also one at the John Radcliffe Hospital in Oxford. There is a minor injury unit at Townlands Hospital, Henley-on-Thames which is open 7 days a week until 8pm (x-ray closes at 4.30pm).

If you need medical help outside our opening times and your situation is not life-threatening, dial ‘111’ for the NHS 111 service. This service offers urgent medical help or advice in non life-threatening situations and can arrange for you to see a doctor or advise whether you need to go to A&E or a minor injury unit.   The NHS website (and the NHS App)  both offer a complete guide to conditions, symptoms and treatments, including what to do and when to get help.

You and Your General Practice – Patient Charter

This may be viewed here. The information in the “You and Your General Practice” document is subject to national review. The practice is taking steps to deliver your GP care in line with it, subject to available staffing, equipment, software and other physical, legal, contractual and safety constraints

Latest News

Posted on October 6th, 2025

Now available on our website here   

Posted on August 18th, 2025

On 1 September 2025, based on the latest advice from the Joint Committee on Vaccination and Immunisation (JCVI), eligibility for […]

Posted on August 12th, 2025

Our information page has been updated for the Autumn 2025 program. Our main adult flu and Covid clinic will be […]

Posted on June 4th, 2025

Now available on our website: https://thehartsurgery.nhs.uk/surgery-newsletters/

Posted on March 25th, 2025

Now available on our website. Click here to view Hart Surgery Newsletter Spring 2025