The Hart Surgery
York Road, Henley-on-Thames, Oxfordshire, RG9 2DR
It's Wednesday 3:46 PM — We're open
Telephone: 01491 843200The Hart Surgery no longer accepts emails from patients. Please use eConsult.
Are you worried you might have COVID symptoms or have questions about self-isolating? All the information you need is on the NHS-111 site. https://111.nhs.uk/service/COVID-19/
Covid-19 Measures in Place at the Surgery
We have converted all our GP face-to-face appointments to telephone appointments. If you already have an appointment booked then a GP will call you on the day of your appointment or you may call the surgery or go online to book a GP telephone call. If a GP then decides that it important that you are seen face-to-face you will be asked to come to the surgery. DOCTORS WILL NOT SEE ANYONE WITHOUT A TELEPHONE CALL FIRST.
Nurse and Blood Test Appointments
The nurses and phlebotomists are only seeing essential patients at the surgery. Unless you have been told otherwise COPD, Asthma and Diabetes reviews will take place over the phone. You will be told if you need to come to the surgery for a blood test or other important test. Essential dressings will still take place.
Baby and other Immunisations
According to government guidelines we are still offering the following vaccinations. We will take every precaution to protect you or your baby when attending the surgery but please do not attend if you are feeling unwell.
- Routine childhood immunisations, from 8 weeks up to and including vaccines due at one year of age including first MMR and hepatitis B for at risk infants
- Pertussis vaccination in pregnancy
- Pneumococcal vaccination for those in risk groups from 2 to 64 years of age and those aged 65 years and over (subject to supplies of PPV23 and clinical prioritisation)
- Neonatal BCG and all doses of targeted hepatitis B vaccines should also be offered in a timely manner
Similar to GP appointments we are not offering smears or face-to-face contraceptive appointments and these appointments have been cancelled or converted to face-to-face appointments. If Sister Fajer believes it is essential that you are seen after she has spoken to you, then she will ask you to come to the surgery but please do not come unless you have spoken to her first.
Please avoid telephoning our prescription desk if you can help it as they are inundated at the moment. You can contact them via eConsult or by emailing firstname.lastname@example.org.
As per NHS guidelines we can now only issue 28 days of medication at any one time. This is generating considerably more work for our prescription team and the pharmacies so please could you allow 5 working days for prescriptions to be processed from request to dispensing at a pharmacy. Our local pharmacies are having trouble keeping up with the demand to process your prescription requests at this time.
Consent to Sharing Medical Records
We have been asked by the Information Governance office at the OCCG to apply a blanket rule to all our patient records which allows them to be shared with health providers even if in the past you have requested that they are not shared. This is because it is deemed to be in the public interest in this global health crisis which overrides patients right to confidentiality for the duration of the Corona Virus outbreak
Thank you for your understanding during this challenging time, and we will endeavor to keep you updated with any further changes.
Welcome to The Hart Surgery
Established in 1907, the Hart Surgery is a friendly GP practice providing first class primary care, right in the heart of Henley-on-Thames. As well as our 8 regular GPs we have a team of practice nurses and healthcare assistants offering a range of treatment room services and specialist clinics and a paramedic to assist our GPs with home visits. All our patients including children have a named, accountable GP who will coordinate their care. We are also proud to be a training practice and usually have 1 or 2 qualified junior doctors expanding their experience and training with us. More details can be found here.
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Urgent Same Day Appointments
We will always see or call you same day if you are in pain, a doctor thinks it is medically necessary or you are worried about an infant. If practical, it would be helpful if you could call before about 11am to request a same day appointment. If we are short of these appointments, we may arrange for a doctor to call you back before an appointment is booked. We do not offer a walk-in service. Please note we cannot guarantee a same day appointment with a particular clinician or a particular time of day.
Urgent & Non-Urgent Medical help outside opening hours
Always telephone “999” for life-threatening situations when you feel urgent medical care may be required. The nearest Accident and Emergency Unit is at The Royal Berkshire Hospital, Reading. There is also one at the John Radcliffe Hospital in Oxford.
If you need medical help outside our opening times and your situation is not life-threatening, dial ‘111’ for the NHS 111 service. This service offers urgent medical help or advice in non life-threatening situations and can arrange for you to see a doctor or advise whether you need to go to A&E. The NHS website offers a complete guide to conditions, symptoms and treatments, including what to do and when to get help.
We are happy to see minor injuries such as deep cuts, sprains, minor head injuries and minor burns and scalds as a same day appointment. However, if you require an x-ray or need to be seen out of surgery hours you should attend Townlands Memorial Hospital, Minor Injury Unit (MIU) which is next door to the surgery. The minor injury unit is open 9am – 8pm, 7 days a week, although the x-ray department is only open until 4.30pm and closed for lunch. You can call Townlands on 01865 903703. If you are not sure of the most appropriate place to go to, call 111 who will be able to direct you.
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8am - 6.30pm
8am - 6.30pm
8am - 6.30pm
7am - 6.30pm
8am - 6.30pm