The Hart Surgery
York Road, Henley-on-Thames, Oxfordshire, RG9 2DR
Telephone: 01491 843200
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GP Appointments
If you would like a GP appointment or advice, by telephone or face-to-face, please fill in the request form by clicking on the tile on the right or by clicking here. (active 6am-4pm). A senior GP will deal with all requests on the day they are sent.
Urgent and non Urgent Medical Help Outside Opening Hours
Always telephone “999” for life-threatening situations when you feel urgent medical care may be required. The nearest Accident and Emergency Unit is at The Royal Berkshire Hospital, Reading. There is also one at the John Radcliffe Hospital in Oxford. There is a minor injury unit at Townlands Hospital, Henley-on-Thames which is open 7 days a week until 8pm (x-ray closes at 4.30pm).
If you need medical help outside our opening times and your situation is not life-threatening, dial ‘111’ for the NHS 111 service. This service offers urgent medical help or advice in non life-threatening situations and can arrange for you to see a doctor or advise whether you need to go to A&E or a minor injury unit. The NHS website offers a complete guide to conditions, symptoms and treatments, including what to do and when to get help.
Contacting the Surgery
Please DO NOT come to the surgery unless you are told you have a face-to-face appointment
GP Appointments
Please either call the surgery (8am -6.30pm) or fill out an eConsult form (6am – 10am) to request a GP telephone appointment or advice. After assessment the GP may ask you to come in for a face-to-face examination. (We have adopted this method in order to minimise the number of patients in our waiting room at any one time).
Treatment Room / Blood / Nurse Appointments
Some of our treatment room appointments are bookable online via the NHS App or Patient Access. Otherwise, please call the surgery to book an appointment
Prescription Requests or Enquiries
Please click here to see all the different ways you can contact our prescription desk
Administrative Queries
These are dealt with by our medical secretaries. Examples are requests for insurance reports, holiday cancellation forms, shotgun licenses, queries about referrals, request for copies of records. You can fill out the short form here or call the secretaries via our main switchboard. The secretaries are unable to book appointments or answer queries about medical conditions.
More Information about Appointments
| Dental | Please do not call the GP surgery regarding dental problems as we are not qualified to deal with these. This includes the prescribing of antibiotics. If you have a dental problem please call your dentist or 111 |
| Covid-19 Antibody testing | There is currently no system in place for Buckinghamshire, Oxfordshire or Berkshire patients to have a Covid-19 antibody test so we are unable to offer the test. We will update the website when this situation changes. |
| Smears (Cervical Screening) | Smear testing is now back up and running as usual. If you get a letter asking to make an appointment, please do so. You can book these online too. |
| Contraception | All contraception appointments including those concerning implants and coils will initially be booked in as telephone calls with Sister Fajer. If she believes it is essential that you are seen after she has spoken to you, then she will ask you to come to the surgery but please do not come unless you have spoken to her first. You can book these online too. |
| Blood Tests | These may be booked online, via the NHS App or by calling the main switchboard. Patients should book themselves in for a blood test unless asked to do so by a doctor or nurse. |
| Nurse Appointments | All appointments for dressing changes, the removal of stiches or other practice nurse appointments may be booked online or via our main switchboard. |
| COPD/Asthma/Diabetes | All patients on our COPD/Asthma and Diabetes registers should have an review at least annually. We will always try to contact you when it is time for your review but if you think it is over a year since yours, please contact the surgery for an appointment. Patients with diabetes require an annual blood test which should be at least a week before your review with a nurse so that the results may be discussed at your appointment. |
| Baby Immunisations | Routine childhood immunisations, from 8 weeks up to and including vaccines due at one year of age including first MMR and hepatitis B for at risk infants. We will take every precaution to protect you or your baby when attending the surgery but please do not attend if you or they are feeling unwell. |
| Other vaccinations | Please book via our main switchboard for Pertussis (whooping cough), shingles, pneumonia or other vaccinations. We are running a normal service. |
| Ear Irrigation | We are not currently accepting bookings for either ear irrigation or ear suction |
| Spirometry/Lung Function | We are not currently accepting bookings for spirometry |
| Counselling (for mental health) | We have our own mental health nurse based at the surgery and appointments can be booked via the triage system. Kelly is here to assess and support you with your mental health, working with you to promote positive change.
Alternatively, you can refer yourself to Oxfordshire Talking Therapies, the mental health counselling service. See here for details. |
| Health Visitors | If you need to contact the health visitors, please text 07312 263081 during office hours. For more information on health visitor services, please look on their website here |
Hospital Appointments
Altough many non-urgent hospital appointments have been cancelled, some departments are beginning to get back on their feet and most are now offering urgent appointments or telephone/remote appointments.
Administrative Notes
| Sick notes | Please request a sick note if required via our medical secretaries. | |
| Consent to Sharing Medical Records | We have been asked by the Information Governance office at the OCCG to apply a blanket rule to all our patient records which allows them to be shared with health providers even if in the past you have requested that they are not shared. This is because it is deemed to be in the public interest in this global health crisis which overrides patients right to confidentiality for the duration of the Corona Virus outbreak. For more detailed information please see the Supplementary privacy notice on Covid-19 for Patients here |
Latest News
Job Vacancies
We are currently looking for a Healthcare Assistant, a Clinical Pharmacist and a Physician Associate. Please email carole.coles-ranson1@nhs.net if you […]
Kelly Hobbs, Mental Health Nurse, starts at the surgery
We are delighted to welcome Kelly Hobbs to the Hart Surgery team. Kelly is a specialist Mental Health Nurse. If […]
Triage form to close at 4pm (previously 5pm)
As it is now 6 months since we introduced our full GP triage system, we have had time to reflect […]
New GP Appointment System Announced
See Dr Bish’s letter here
Covid Update
If you have tested positive for Covid or have Covid symptoms please inform the surgery by phone before you attend […]
Opening Times
- Monday
08:00am to 06:30pm - Tuesday
08:00am to 06:30pm - Wednesday
08:00am to 06:30pm - Thursday
07:00am to 06:30pm - Friday
08:00am to 06:30pm - Saturday
CLOSED - Sunday
CLOSED
Useful Links
