The Hart Surgery
York Road, Henley-on-Thames, Oxfordshire, RG9 2DR
Current time is 03:52 - Sorry, we're closed
Telephone: 01491 843200The Hart Surgery no longer accepts emails from patients. Please use eConsult.
Are you worried you might have COVID symptoms or have questions about self-isolating? All the information you need is on the NHS-111 site. https://111.nhs.uk/service/COVID-19/
We now have a dedicated COVID information page on our website. Please clear here to access it (or the black tile on the right hand side)
Covid-19 Measures in Place at the Surgery
AN INCREASING NUMBER OF PATIENTS ARE IGNORING THE “NO ENTRY” SIGN ON THE SURGERY DOORS. PLEASE DO NOT COME DOWN TO THE SURGERY UNLESS YOU HAVE A FACE TO FACE APPOINTMENT BOOKED. YOU MUST NOT ENTER THE SURGERY UNDER ANY OTHER CIRCUMSTANCES. YOU WILL BE TURNED AWAY. PLEASE USE E-CONSULT TO ADVISE US OF YOUR QUERY (SEE HERE FOR THE LINK), EMAIL email@example.com IF YOU HAVE A PRESCRIPTION RELATED QUERY OR OTHERWISE TELEPHONE.
THIS IS FOR YOUR OWN SAFETY, THE SAFETY OF OTHER PATIENTS WHO HAVE BEEN INVITED DOWN AND FOR THE SAFETY OF OUR STAFF. WE APPRECIATE YOUR COOPERATION AND UNDERSTANDING.
We have converted all our GP face-to-face appointments to telephone appointments. If you already have an appointment booked then a GP will call you on the day of your appointment or you may call the surgery or go online to book a GP telephone call. If a GP then decides that it important that you are seen face-to-face you will be asked to come to the surgery. DOCTORS WILL NOT SEE ANYONE WITHOUT A TELEPHONE CALL FIRST.
Nurse and Blood Test Appointments
The nurses and phlebotomists are only seeing essential patients at the surgery. Unless you have been told otherwise COPD, Asthma and Diabetes reviews will take place over the phone. You will be told if you need to come to the surgery for a blood test or other important test. Essential dressings will still take place.
Baby and other Immunisations
According to government guidelines we are still offering the following vaccinations. We will take every precaution to protect you or your baby when attending the surgery but please do not attend if you are feeling unwell.
- – Routine childhood immunisations, from 8 weeks up to and including vaccines due at one year of age including first MMR and hepatitis B for at risk infants
- – Pertussis vaccination in pregnancy
- – Pneumococcal vaccination for those in risk groups from 2 to 64 years of age and those aged 65 years and over (subject to supplies of PPV23 and clinical prioritisation)
- – Neonatal BCG and all doses of targeted hepatitis B vaccines should also be offered in a timely manner
Similar to GP appointments we are not offering smears or face-to-face contraceptive appointments and these appointments have been cancelled or converted to telephone appointments. If Sister Fajer believes it is essential that you are seen after she has spoken to you, then she will ask you to come to the surgery but please do not come unless you have spoken to her first.
Please note that the local pharmacies are not providing a repeat prescription service. You need to order directly from the Surgery.
If you need to telephone the prescription desk please only do so between 10 am and 12 noon or between 2 pm and 4 pm. This is to enable them to have quiet uninterrupted time to process the prescriptions requests.
As per current NHS guidelines effective 28 May 2020 we can only issue 56 days (two months) of medication at any one time. This is generating more work for our prescription team and the pharmacies so please could you allow 5 working days for prescriptions to be processed from request to dispensing at a pharmacy. Our local pharmacies are having trouble keeping up with the demand to process your prescription requests at this time hence why they are unable to provide the repeat prescription ordering service.
Consent to Sharing Medical Records
We have been asked by the Information Governance office at the OCCG to apply a blanket rule to all our patient records which allows them to be shared with health providers even if in the past you have requested that they are not shared. This is because it is deemed to be in the public interest in this global health crisis which overrides patients right to confidentiality for the duration of the Corona Virus outbreak. For more detailed information please see here under the heading COVID-19 and your information – Updated on 8th April 2020
Thank you for your understanding during this challenging time, and we will endeavor to keep you updated with any further changes.
Welcome to The Hart Surgery
Established in 1907, the Hart Surgery is a friendly GP practice providing first class primary care, right in the heart of Henley-on-Thames. As well as our 8 regular GPs we have a team of practice nurses and healthcare assistants offering a range of treatment room services and specialist clinics and a paramedic to assist our GPs with home visits. All our patients including children have a named, accountable GP who will coordinate their care. We are also proud to be a training practice and usually have 1 or 2 qualified junior doctors expanding their experience and training with us. More details can be found here.
*** Scroll down to the bottom of the page to see our latest news and updates ***
Urgent Same Day Appointments
We will always see or call you same day if you are in pain, a doctor thinks it is medically necessary or you are worried about an infant. If practical, it would be helpful if you could call before about 11am to request a same day appointment. If we are short of these appointments, we may arrange for a doctor to call you back before an appointment is booked. We do not offer a walk-in service. Please note we cannot guarantee a same day appointment with a particular clinician or a particular time of day.
Urgent & Non-Urgent Medical help outside opening hours
Always telephone “999” for life-threatening situations when you feel urgent medical care may be required. The nearest Accident and Emergency Unit is at The Royal Berkshire Hospital, Reading. There is also one at the John Radcliffe Hospital in Oxford.
If you need medical help outside our opening times and your situation is not life-threatening, dial ‘111’ for the NHS 111 service. This service offers urgent medical help or advice in non life-threatening situations and can arrange for you to see a doctor or advise whether you need to go to A&E. The NHS website offers a complete guide to conditions, symptoms and treatments, including what to do and when to get help.
We are happy to see minor injuries such as deep cuts, sprains, minor head injuries and minor burns and scalds as a same day appointment. However, if you require an x-ray or need to be seen out of surgery hours you should attend Townlands Memorial Hospital, Minor Injury Unit (MIU) which is next door to the surgery. The minor injury unit is open 9am – 8pm, 7 days a week, although the x-ray department is only open until 4.30pm and closed for lunch. You can call Townlands on 01865 903703. If you are not sure of the most appropriate place to go to, call 111 who will be able to direct you.
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08:00am until 18:30pm
08:00am until 18:30pm
08:00am until 18:30pm
07:00am until 18:30pm
08:00am until 18:30pm