The Hart Surgery

The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

Current time is 15:15 - We're open

WE NOW HAVE A CRITICAL NUMBER OF STAFF SELF-ISOLATING AND WORKING FROM HOME

This may lead to unacceptable delays in answering the phone at the surgery. If you would rather not wait in a queue please click HERE to fill in a telephone request callback form and our homeworker will call you bacl.

Urgent and non Urgent Medical Help Outside Opening Hours

Always telephone “999” for life-threatening situations when you feel urgent medical care may be required. The nearest Accident and Emergency Unit is at The Royal Berkshire Hospital, Reading. There is also one at the John Radcliffe Hospital in Oxford.

If you need medical help outside our opening times and your situation is not life-threatening, dial ‘111’ for the NHS 111 service. This service offers urgent medical help or advice in non life-threatening situations and can arrange for you to see a doctor or advise

whether you need to go to A&E.   The NHS website offers a complete guide to conditions, symptoms and treatments, including what to do and when to get help.

Telephone or eConsult First

We are continuing to follow national guidance which is to have initial contact with patients via telephone (01491 843200) or via the Econsult form (above). After this, any patient that needs to be seen face-to-face is booked an appointment by the doctor or nurse. This method is in order to try to reduce the transmission of COVID-19 and unnecessary footfall in the surgery.

Please DO NOT come to the surgery unless you are told you have a face-to-face appointment

Unfortunately if you attend the surgery without being invited to do so we will ask you to leave and follow the above procedure

Telephone/Econsult first. All queries to reception/secretaries/prescription team will only be accepted via telephone or eConsult, not in person.

Keeping you Safe

♦   Similar to supermarkets, access to the surgery is restricted via a limit on maximum number of patients allowed into the waiting room and spacing of 2m between patients queuing.

♦   We want to maintain social distancing and the safety of all of our patients and staff so please keep behind the barrier at reception and stay at least 2m away from patients and staff.

♦   Please follow the one-way system when exiting (exit is now out of a separate door).

♦   Please use the hand gel when you enter the surgery

♦   If you have a mask at home please wear one to the surgery (to protect our staff if you come into close contact with them or cough or sneeze)

♦   All clinicians will continue to wear PPE to see every patient. You might like to explain to young children that the doctors and nurses will be wearing PPE so they know what to expect and explain that we are very friendly!

♦   Due to infection control we are very sorry that we cannot provide seats outside the surgery

eConsults – contacting the surgery electronically

Please use eConsult form for any medical or administrative queries which you would previously sent by email.  We will try to respond to these by the end of the day, but always by the end of the next working day. This is not for any urgent queries which you should telephone for, but very useful for non-urgent matters.

Appointments

Please do not attend routine appointments if you are feeling unwell without checking with the surgery first that it is OK to come in.

Dental Please do not call the GP surgery regarding dental problems as we are not qualified to deal with these. This includes the prescribing of antibiotics. If you have a dental problem please call your dentist or 111
Covid-19 Antibody testing There is currently no system in place for Buckinghamshire, Oxfordshire or Berkshire patients to have a Covid-19 antibody test so we are unable to offer the test. We will update the website when this situation changes.
Smears (Cervical Screening) Smear testing is now back up and running as usual. If you get a letter asking to make an appointment, please do so.
Contraception All contraception appointments including those concerning implants and coils will initially be booked in as telephone calls with Sister Fajer.  If she believes it is essential that you are seen after she has spoken to you, then she will ask you to come to the surgery but please do not come unless you have spoken to her first.
Blood Tests The nurses and phlebotomists are only seeing essential patients at the surgery. They will let you know if you need to be seen. We are not currently able to offer a COVID-19 antibody test.
Nurse Appointments The nurses and phlebotomists are only seeing essential patients at the surgery. They will let you know if you need to be seen. Essential dressings will still take place.
COPD/Asthma/Diabetes Unless you have been told otherwise COPD, Asthma and Diabetes reviews will take place over the phone. You will be told if you need to come to the surgery for a blood test or other important test.
Baby Immunisations Routine childhood immunisations, from 8 weeks up to and including vaccines due at one year of age including first MMR and hepatitis B for at risk infants. We will take every precaution to protect you or your baby when attending the surgery but please do not attend if you or they are feeling unwell.
Other vaccinations Currently accepting bookings for: Pertussis (whooping cough) in pregnancy, Pneumoccoal – those in risk groups from 2 to 64 years of age and those aged 65 years and over (subject to supplies of PPV23 and clinical prioritisation)

Not Currently accepting bookings for: Travel vaccinations, shingles vaccinations

Ear Irrigation We are not currently accepting bookings for either ear irrigation or ear suction
Spirometry/Lung Function We are not currently accepting bookings for spirometry
Counselling (for mental health) These are currently taking place over the telephone. You can refer yourself to Talking Space, the mental health counselling service. See here for details.
Health Visitors The health visitors are changing the way they provide care. For anything important please call 01491 832000 and leave a message.

Hospital Appointments

Altough many non-urgent hospital appointments have been cancelled, some departments are beginning to get back on their feet and most are now offering urgent appointments or telephone/remote appointments.

Administrative Notes

Sick notes In line with government advice with Government advice we are not issuing any sick notes relating to COVID-19. Please see this generic document for employers: Generic Sick Note
Consent to Sharing Medical Records We have been asked by the Information Governance office at the OCCG to apply a blanket rule to all our patient records which allows them to be shared with health providers even if in the past you have requested that they are not shared. This is because it is deemed to be in the public interest in this global health crisis which overrides patients right to confidentiality for the duration of the Corona Virus outbreak. For more detailed information please see the Supplementary privacy notice on Covid-19 for Patients here

Useful COVID Information

Please click here or on the tile to the right to access on our dedicated COVID-19 page for more useful information and links re Covid-19.

We recognise how difficult the current situation is for everyone and really appreciate your co-operation.

The staff at the surgery would like to thank all the volunteers who have supported both the surgery and the community over the last few months and local businesses who have been so generous and helpful to our staff. We feel very lucky to have such a supportive community.

Latest News

Critical number of staff isolating – telephone callbacks may be requested via website or email

Posted on November 20th, 2020

Please click here to request a telephone callback.  

Goodbye to Dr Maunsell

Posted on September 29th, 2020

We are sad to be saying goodbye to Dr Maunsell today. After much soul searching and deliberation he has decided […]

Walking for Health

Posted on October 9th, 2019

Join our health walks! Walking is a great way to get fit, explore what’s on your doorstep and make new […]

Patient Survey 2019

Posted on September 15th, 2019

Our 2019 patient survey is now open for your feedback. This is important to us as it helps inform us […]

Flu Clinic Sat 14th September

Posted on September 14th, 2019

Thank you to everyone who came to our first flu clinic on Saturday. We gave a total of 402 flu […]