The Hart Surgery

The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

Current time is 06:05 - Sorry, we're closed

We are currently calling ALL adult patients for their Covid Vaccination. You can now book your Covid vaccination at The Hart via the NHS App

Hart Surgery Summer Newsletter 2021 now out


Online Services

You can now order repeat medication, book appointments and view your medical records online via Patient Access.

For fuller information about Patient Online Access please download our

Patient Online Access Information Sheet

There are two types of online access:

Basic Access: for booking appointments, requesting repeat prescriptions and changing your contact details

Enhanced Access: all the above plus access to your medical records online (apart from free text entries) including medication and immunisation history. This is not available for patients under the age of 16 and is subject to GP approval. It may take up to a 20 working days to process.

To sign up for online access you will need to fill in the

On-Line Patient Services Form

and bring it, together with 2 forms of ID, one of which must have your photo on it to the surgery. We require ID because you are able to view confidential information and this is to ensure you are the patient requesting access.

Request for Basic Access can be actioned on the spot and the receptionist will print off your registration access details which will include a pin, the practice ID and your NHS number. Enhanced access needs to be approved by your GP and may take up to 20 working days to process. You will be emailed when your form is ready for collection.

Proxy Access

It is now possible (with appropriate consent in place) to be able to access another person’s record on their behalf by giving either basic or enhanced access to a record.


Parents may find it helpful to have an online account for their children to arrange appointments and order prescriptions. An adult with parental responsibility can apply for an account on their child’s behalf until the age of 12. At 12, online access will be turned off. This is to avoid compromising a young person’s right to confidentiality surrounding their healthcare as they reach an age when they may wish to see a doctor without a parent present. A child over the age of 12 may wish to apply for their own account and should discuss this with a GP. Enhanced Access to medical records will not be granted for any patient under the age of 16.


If you help care for a family member you may be interested to know that with their permission (if they have mental capacity) you can apply for proxy online access to their records.