The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

Telephone: 01491 843200

We're open

Online Services

What can I do online?

You can order repeat medication, book appointments and view your medical records including your consultation, medication and immunisation history.

What do I need to do to set up online access?


If you have a Smartphone the easiest way is to use the NHS App. This is the same App that acts as your Covid Vaccination passport and can be downloaded on both Apple and Android devices.  However it does not work on laptops, PCs, smart watches or iPads.

Patient Access

If you wish to use a Laptop or a PC to access online services, you can use Patient Access. This is also available as an App.

To sign up for online access you will need to fill with register on the website here or fill a Hart request form On-Line Patient Services Form and bring it, together with 2 forms of ID, one of which must have your photo on it to the surgery. We require ID because you are able to view confidential information and this is to ensure you are the patient requesting access.

Request for Basic Access can be actioned on the spot and the receptionist will print off your registration access details which will include a pin, the practice ID and your NHS number. Enhanced access needs to be approved by your GP and may take up to 20 working days to process. You will be emailed when your form is ready for collection.

Proxy Access

It is now possible (with appropriate consent in place) to be able to access another person’s record on their behalf by giving either basic or enhanced access to a record.

To sign up for Proxy online access you will need to complete the additional information on the Proxy application form.


Parents may find it helpful to have an online account for their children to arrange appointments and order prescriptions. An adult with parental responsibility can apply for an account on their child’s behalf until the age of 12. At 12, online access will be turned off. This is to avoid compromising a young person’s right to confidentiality surrounding their healthcare as they reach an age when they may wish to see a doctor without a parent present. A child over the age of 12 may wish to apply for their own account and should discuss this with a GP. Enhanced Access to medical records will not be granted for any patient under the age of 16.


If you help care for a family member you may be interested to know that with their permission (if they have mental capacity) you can apply for proxy online access to their records.

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    07:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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