York Road, Henley-on-Thames, Oxfordshire, RG9 2DR
Telephone: 01491 843200
New GP Appointment System Announced Covid Update The Hart Surgery Summer Newsletter is now out Appointments-When calling Reception between 1-2pm please be aware that there may be a longer wait at this time as there is only one person answering the phones. EConsults now available from 6am New Covid Enquiry Email Address Spring Booster Covid Vaccinations for Over 75s ACR Project Over 50,000 Covid vaccination given by Henley SonNet PCN Hart Surgery to stop giving Covid vaccinations from end of November
Each day appointments between 11am and lunchtime are reserved for ‘on the day’ appointments. These are usually for patients who need to see a doctor that day (eg those who are in pain, worried or whose condition is time-sensitive and they cannot wait for a routine appointment). All our doctors work through an individual ‘same day’ list however we cannot guarantee which doctor you will see although we try our best to accommodate requests for a GP of a specific gender. When booking an emergency appointment you may be directed to a nurse led minor illness clinic (see below). One of our doctors is on ‘duty’ each afternoon and they are also able to see some ‘on the day’ patients.
If patients specifically ask for a telephone consultation for a problem that needs to be dealt with on the day, a telephone consultation appointment is made for the end of a doctor’s morning or afternoon surgery. It will be booked with the nominated duty doctor for that day if the patients ‘usual doctor’ is not available. Although we try to be as helpful as we can, we cannot guarantee a call back at a particular time and unfortunately do not have the resources to repeatedly call back if there is no answer.
If a patient needs/wants to speak to their usual doctor about a routine matter, a telephone consultation appointment can be made for the next time the usual doctor is in the surgery.
If you wish to speak to a nurse you will need to discuss this with the treatment room receptionist for them to arrange.
On some mornings (often Tuesdays and Fridays) the GPs will be assisted by nurses running minor illness clinics. The nurses are able to help with colds & flu like symptoms such as fevers and sore throats, earaches, asthma & COPD, minor skin injuries and burns, women’s health including thrush and emergency contraception, cystitis and urine infections, skin conditions such as rashes, stings, bites, eczema, sunburn, cold sores, nappy rash, veruccas and warts, eye conditions such as conjunctivitis and styes. You will be directed to these clinics when appropriate.
We recommend that you allow plenty of time to book a routine appointment, particularly if you would like to see a specific doctor. Some of our doctors are part time and all our doctors have commitments such as nursing home visits outside the surgery. We would advise you to avoid telephoning between 8 and 10am when the lines are particularly busy.
Many of our appointments are bookable online but in order to access that facility you will need to register first. We suggest that the easiest way to do this is via the NHS App (the same one which is used for Covid vaccine passports) which can be downloaded on your phone. However, it is not available for laptops, PCs, smart watches or iPads.
If you do not have a smart phone you can use Patient Access. You will need to start the registration process online here https://patient.emisaccess.co.uk/ but we need photo ID such as a passport or a driving license in order to complete it. You can either bring that to the surgery or send it to firstname.lastname@example.org. Alternatively you can fill in the form (and request additional online services) on the Online Services section of our website.