York Road, Henley-on-Thames, Oxfordshire, RG9 2DR
Telephone: 01491 843200
Please click to see our Privacy Notice
Patient confidentiality is embedded in all that we do. Every single staff member has regular training on information governance/patient confidentiality and a deliberate breach of confidentiality is considered a disciplinary offence. This means that we cannot share information outside the NHS including with family members, partners or carers without direct permission from the patient.
The information we collect from you helps ensure that you receive the best possible care from us. It is important that the details you provide are accurate and you let us know of any changes, for example, if you change your address. Information may be written down (manual records), or held on computer (electronic records). The information we hold will include:
Your records are used to guide and administer the care you receive and this will ensure that:
Doctors, nurses, dentists, pharmacists and other healthcare professionals need access to your records. However, this is on a strict need-to-know basis and only includes those directly involved in your care. Secretaries, receptionists, and other admin staff will need limited access in order to carry out administrative tasks such as typing letters and booking appointments. All staff employed by the NHS organisations have a legal duty to keep information about you confidential and secure.
Your information may also be used for one of the purposes listed below. This would normally be anonymised so that your name, address and anything else which could identify you are not visible.
The NHS is also required to have processes in place to manage patient information (e.g. keeping and updating records) and your medical information will be included within these processes.
The NHS is required by law to report certain information to the relevant authorities. Examples of this are:
Please see here for further information.
Confidentiality does not mean that information cannot be shared aross the NHS but it important that the patient understands what is proposed and that you do not object. Information will only be shared on a need-to-know basis. We may need to share information within the NHS when it directly effects your care (eg when making referrals to secondary care) but we will never share patient identifiable information with a third party without your permission. The only exception to this if required to do so by a court order or if you or someone else is considered to be at risk of death or serious harm.
Summary Care Records (SCRs) are an electronic record of key information from a patient’s GP practice and as a minimum contain the ‘core’ dataset of medication, allergies and adverse reactions. 96% of patients have an SCR and it is accessible to out of hours services such as 111, A & E and emergency services. It is assumed that patients consent to their SCR being shared.
GPs have enhanced functionality to add additional information to an SCR to make it more useful to other healthcare professionals. eg for patients with long term conditions, who are exceptionally frail or at end of life it may be of value to know more about the patient’s medical conditions or preferences.
Patient Choice: If you would like to object/dissent to your SCR being shared across the NHS or would like to consent to your enhanced SCR being shared please fill in the administrative help form on our home page to let us know
Research and Analysis
Patient data is collected from general practice to support a wide range of research and analysis to help run and improve health and care services. This is done by the NHS digital who for the last 10 years, used a service called the General Practice Extraction Service (GPES) but was replaced in 2021 by the General Practice Data for Planning & Research. However, this will also help to support the planning and commissioning of health and care services, the development of health and care policy, public health monitoring and interventions (including coronavirus COVID-19) and enable many different areas of research such as