The Hart Surgery

The Hart Surgery

York Road, Henley-on-Thames, Oxfordshire, RG9 2DR

It's Tuesday 6:57 AMSorry, we're closed. Please call 111 if you need medical advice or think you may need to see a doctor or 999 if you need URGENT medical assistance.


Telephone: 01491 843200

Fax: 01491 411296 (switched off from 2020)

Ordering Repeat Prescriptions

There are three ways you can request your repeat prescription. We regret that we cannot accept request prescription requests over the telephone.

  1. Online via Patient Access. You will need to register first and this will also tell you all the current medications you are on.
  2. By emailing the prescription desk directly using with details of your request e.g. name, date of birth, medication, collection point, contact details.
  3. By dropping a written request into the prescription request box in reception

Note: If there is a valid reason for requesting a variation to your usual prescription (eg increased amount due to a holiday), please state clearly in comments box or on your communication.

Collecting Prescriptions

Please allow 2 full working days.

  1. You can make use of our Electronic Prescribing facility and collect your medications directly from a chemist without coming to collect a paper prescription from the surgery first.  You will need to let the prescription desk know if you want to set up this facility. You will have to specify which chemist you would like as your default pick up point.
  2. You can ask to collect a prescription from the front desk.

What we can and cannot prescribe

  • We cannot prescribe medication that can usually be bought over the counter eg paracetamol
  • We are not authorised to prescribe medication which is not on the Oxfordshire Prescribing Formulary.   This specifies a range of prescribable medicines and is designed to encourage safe, effective and economical prescribing.  If medications are not on this formulary or medications are unlicensed your GP will unfortunately be unable to prescribe these.  There may be situations where a consultant will ask the GP to prescribe a medication that is either unlicensed or not on the formulary.  In such circumstances the GP will ask the requesting consultant to prescribe the medication directly to the patient.

Medication Reviews

All patients on repeat medication will need to have at least an annual medication review. This is to check that your health needs have not changed, and that you are on the most appropriate  medication and/or dosage according to the most up-to-date guidelines. In addition, if your medication is giving you unpleasant side effects, your doctor may be able to suggest an alternative.  Occasionally we contact patients to tell them of a change in medication, usually when NHS or Oxfordshire guidelines change with immediate effect.

When it is time for your medication review we may contact you and ask you to make an appointment. Sometimes you will need a blood test and sometimes only a telephone chat is necessary. On occasion it may be necessary to stop or change a medication for reasons of clinical safety.

Prescriptions are LEGAL documents. When a patient or patients representative (i.e. a family member or friend) come to collect a prescription from the surgery, the receptionist will ask for verification of Name and Address.




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Opening Times

  • Monday
    8am - 6.30pm
  • Tuesday
    8am - 6.30pm
  • Wednesday
    8am - 6.30pm
  • Thursday
    7am - 6.30pm
  • Friday
    8am - 6.30pm
  • Saturday
  • Sunday