Telephone Call Request

Request for a telephone call

Please complete the following form if you would like someone from the surgery to give you a call.  We try to call requests that we consider urgent on the same day and routine requests within a week.

If you think you may have a life-threatening emergency do not wait for a call back from the surgery, call 999. If we are closed and you are not sure what to do, then call 111 for advice – they can arrange for you to speak to speak to an out of hours doctor or redirect you to 999 if they think it is necessary.

Examples of urgent requests requiring a call back within 24 hours (usually same day). Please note that if your call is urgent, the next available clinician will call you back. We cannot take requests for a specific person.

• Any child under age of 5 who is unwell
• If you are in acute pain or discomfort
• Shortness of breath
• Chest pain/Palpitations
• Bleeding
• If you need urgent support for your mental health and you feel able to keep yourself safe for a short while until your call back
• UTI (urinary tract infection) suspected
• Fever or vomitting for more than three days
• Suspected stroke