York Road, Henley-on-Thames, Oxfordshire, RG9 2DR
Telephone: 01491 843200
New GP Appointment System Announced Covid Update The Hart Surgery Summer Newsletter is now out Appointments-When calling Reception between 1-2pm please be aware that there may be a longer wait at this time as there is only one person answering the phones. EConsults now available from 6am New Covid Enquiry Email Address Spring Booster Covid Vaccinations for Over 75s ACR Project Over 50,000 Covid vaccination given by Henley SonNet PCN Hart Surgery to stop giving Covid vaccinations from end of November
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , please open the following link https://www.nhs.uk/Service-Search/Patient-Advice-and-Liaison-Services-(PALS)/LocationSearch/363